Being one of the leading laptops manufacturers in the world, HP has recalled laptop batteries. Previously, it has recalled 50,000 batteries in January 2018. After that, it has received 8 new reports about battery issues and thus decided to recall more batteries (28,500 units) which make the total of 78,500 units.
Reason to Recall Batteries
According to HP, its batteries can overheat which can create hazards which can lead to fire or burn. On January 17, Hp took this action to recall 78,500 batteries, however, due to the government shutdown, the action got delayed. On Tuesday, the U.S. Consumer Product Safety Commission has recalled laptop batteries. It is estimated that around 50,000 batteries got affected which are recalled in 2019. Around eight new reports are received by the HP about battery issues including melting, overheating or charging. It is also reported that one minor injury and two property damage took place.
HP mobile workstations and notebook computers which are sold from December 2015 to April 2018 are recalled. All these HP models were sold alone between December 2015 and December 2018.
Selling of HP Batteries
Those laptop batteries which are sold as accessories or replacement batteries between April 2015 and December 2018 for the following laptops will also be recalled:
- HP ZBook Studio G4 mobile workstation
- HP mt21, mt22, and mt31 Mobile Thin Clients
- HP ProBook 4xx G5 series
- HP Envy 15
HP also sell its batteries either inside the laptop or as separate accessories for other HP models which include HPx360 (310 G2), HP Pavilion x360 11-inch Notebook PC, HP 11 Notebook PC, HP ProBook (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), and HP ZBook (17 G3, and Studio G3) mobile workstations.
Authorized Technician Will Replace the Battery
Meanwhile, HP has updated BIOS which will show the details of affected laptops. It will place the battery in safety mode which makes the users of affected laptops use their laptops without a battery by connecting it with HP power adapter.
To do this, users of affected Hp laptops can visit the site www.HP.com/go/batteryprogram2018. Here they can check whether their battery is listed in the recall or not. If listed, then they have to follow the instructions in order to facilitate the “Battery Safety Mode.” On this website, there are instructions on how to start the support utility in order to do the battery verification and what to download if their battery is listed in the recall. There are many faulty laptop batteries which cannot be removed and thus customers cannot replace them. HP will assign an authorized technician who will do the battery replacement without charging anything.
It is good that HP has taken this necessary action to recall faulty batteries. If you had bought between April 2015 and December 2018 and the battery is creating problems then don’t try to remove it yourself. Check the website whether your battery is listed there and if listed then do not remove it yourself, warned by the company. Just follow the BIOS update and then read the instructions carefully and follow them step by step in order to put the battery of the laptop into a battery safety mode.
Putting your laptop on this mode will discharge it from the laptop and thus stop it from getting recharged. Once the battery is replaced by an authorized technician, you can use your laptop with a new battery. Users of HP notebook will find that their laptop will not work without a charger; they have to plug in the charged in the laptop in order to use it.
Due to an error in the functioning of batteries, these types of recalls happen. Visit the HP website if your laptop battery is affected. Don’t delay, let’s your HP laptop batteries issues fixed by an authorized technician. The best thing about this expansion of recalling faulty batteries is that HP will do the replacement of such batteries at free of cost. Thus you don’t have to pay anything from your own pocket.
If you have any query or concern about HP laptop batteries then you can contact HP at 1-866-671-7362.